CASE STUDY: USCIS

Case Study:  Department of Homeland Security (DHS) U.S. Citizenship and Immigration Services (USCIS) Field Office Support Services (FOSS)

FCi Federal performs essential field operations, processing citizenship and adjustment of status applications to prepare them for adjudication at USCIS Field Offices nationwide.  Our FOSS program employs a highly trained management team supported by a geographically allocated team of Quality Control Inspectors, who perform quality review, preventative and corrective action, and support the training of staff. Through our dedicated management approach, we have been able to provide measurable improvement in quality and productivity in support of the USCIS mission.